Last Updated: 10 July, 2016
TdotUK Ltd (“TdotUK” “we” or “us”) is registered in England and Wales (Company number 09225672) with its Registered Office at Platinum House, Suite 5, 23 Hinton Rd, Bournemouth BH1 2EF. TdotUK Ltd is authorised and registered by the Financial Conduct Authority and is entered on the Financial Services Register under number 688026. TdotUK Ltd is also registered with the Information Commissioner’s Office under registration number ZA128431.
This Policy applies only to TdotUK Ltd and the personal information that might be collected and obtained by us.
How May We Contact You?
Unless you state otherwise, lenders, third parties, and other brokers may contact you via telephone, email, post, SMS, automated messages, and fax. T.UK will typically return correspondence in the same medium in which it is received.
How Can You Contact Us?
If you need to reach a company representative by telephone, please call us toll free at 0808-189-0649. Please note that your call may be recorded for training, quality assurance, and regulatory purposes. If you have questions or concerns specifically addressing this Policy, please contact us via email at firstname.lastname@example.org.
Keeping You Informed
Data Protection Principles
Anyone processing personal data must comply with the eight enforceable principles of good practice. These provide that personal data must be:
- (a) Processed fairly and lawfully.
- (b) Processed for limited purposes and in an appropriate way.
- (c) Adequate, relevant and not excessive for the purpose.
- (d) Accurate.
- (e) Not kept longer than necessary for the purpose.
- (f) Processed in line with data subjects’ rights.
- (g) Secure.
- (h) Not transferred to people or organisations situated in countries without adequate protection.
Fair and Lawful Processing
The Act is not intended to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting your rights as data subject.
For personal data to be processed lawfully, they must be processed on the basis of one of the legal grounds set out in the Act. These include, among other things, the data subject’s consent to the processing, or that the processing is necessary for the performance of a contract with the data subject, for the compliance with a legal obligation to which the data controller is subject, or for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive personal data is being processed, additional conditions must be met. When processing personal data as data controllers in the course of our business, we will ensure that those requirements are met.
Processing for Limited Purposes
In the course of our business, we may collect and process the personal data set out in this Policy. This may include data we receive directly from you (for example, by completing forms or by corresponding with us by mail, phone, email or otherwise) and data we receive from other sources (including, for example, business partners, lenders, sub-contractors in technical, payment and delivery services, credit reference agencies and others).
We will only process personal data for the specific purposes set out in this Policy or for any other purposes specifically permitted by the Act. We will notify those purposes to you when we first collect the data or as soon as possible thereafter.
Adequate, Relevant and Non-excessive Processing
We will only collect personal data to the extent that it is required for the specific purpose notified to you.
We will ensure that personal data we hold about you is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.
We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected, as set out in this Policy. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required.
Processing in line with your rights
We will process all personal data in line with your rights, in particular, your right to:
- (a) Request access to any data held about you by us.
- (b) Prevent the processing of your data for direct-marketing purposes, except as set out in this Policy.
- (c) Ask to have inaccurate data amended.
- (d) Prevent processing that is likely to cause damage or distress to you or anyone else.
What Information do we Collect From You?
T.UK collects your personal information whenever you provide it to us, through a registration form, through website analytics (discussed below), or during direct correspondence (such as email). You may access and browse this website at your convenience without providing any personal information, subject to cookies (described in the section titled “Cookies”).
In order to better service your account and enhance your Site experience, we will customarily collect the following information from you:
- Residential address
- Residential status
- Date of birth
- National Insurance number
- Email address
- Telephone number(s)
- Income details (where appropriate)
- Details of bank account
- Details about your activity on the Site (generally in the form of “cookies”; please see the section dedicated to the Collection of Non-Public Information, below)
It is your responsibility to ensure that any information we have on record for your account is timely and accurate. If you would like to update your personal information, or would like to adjust your contact preferences, please reach out to us at email@example.com.
How Do We Use Your Personal Information?
We may use the information we collect from and about you on the Site for any of the following purposes:
(1) To confirm your identity and determine whether to extend you an offer to become a member of the T.UK network (for prospective affiliates);
(2) To gather information for the purpose of generating analytics for our own internal purposes (including visitor behavior, site usage, and product analysis);
(3) To detect, prevent, and investigate actual and potential fraud or similarly unlawful activities, including compliance with the terms of this website;
(4) To enhance our ability to develop and manage new and existing products and services, to effectively market to our customers, and to contact customers with offers they might be interested in;
(5) To respond to your enquiries;
(6) To update this website to better meet our customers’ needs in the future;
(7) To help service your account, including contacting you with important information.
Because some of our affiliates are based outside the United Kingdom, we might use some of your information outside the United Kingdom. When we direct your data outside the country, we use established levels of protection to ensure that your information is being safeguarded.
How Do We Share Your Information?
As a general rule, we do not sell, share, or license your personal information to any other party. However, we might disclose your information:
(1) to a third-party service partner for reasons including billing, delivery, payments, data verification, or completion of a transaction;
(3) to respond to legal process (for example, a warrant, subpoena, or court order), or to respond to claims of intellectual property infringement;
(4) as part of the transfer of our assets if our company is sold, in whole or in part;
(5) to other third parties with your express consent, with restrictions on use and disclosure that are at least as robust as our own.
We might also share aggregated data that contains general, anonymous information about the users of the Site (such as the volume of Site traffic, or trends involving user demographics).
How Do We Keep Your Information Secure?
We recognise the importance of keeping your personal information secure and confidential. We take reasonable and appropriate precautions and security measures against unlawful or unauthorised processing of your data, including the use of Secure Sockets Layer (SSL) encryption, to secure the personal and non-personal information you provide us against accidental loss, misuse, alteration, or unauthorised access. We regret that no transmission of data can ever be perfectly secure over the internet. As such, while we strive to protect your personal information, we cannot guarantee its security or confidentiality. Please be cautioned that we do not request your sensitive information except through online forms, or through user-initiated contact. Your personal data will only be transferred to a data processor (such as a Lender) if it agrees to comply with those procedures and policies, or puts in place adequate measures itself.
Your Access to Information
Section 7 of the Data Protection Act gives you the right to access information we hold about you. Please submit your request for information in writing. We reserve the right to charge a nominal fee (currently £10) to collect and reproduce your information.
We maintain customer data on secured servers, and will hold that data subject to the following rules:
(1) If you request that we do not contact you for advertising and marketing purposes, we must still maintain a record of your preferences;
(2) We will maintain any information you have entered into forms on the website for a minimum of six (6) years, beginning at the termination of our relationship with you;
(3) We maintain your information for as long as we continue to provide a service to you (as an affiliate or otherwise);
(4) Where legitimate legal or business reasons exist, we will maintain your information for so long as such condition remains.
Links to Third Party Websites
In the event we have to process your sensitive information, we will notify you in advance and seek your approval prior to disclosure of such information. Under the Data Protection Act 1998, sensitive information includes the following:
- (a) Health conditions
- (b) Racial or ethnic makeup
- (c) Political opinion or trade union membership
- (d) Sexual orientation
- (e) Philosophical beliefs
- (f) Religious beliefs
- (g) Suspected or proven criminal activity (including any proceedings)
Transfer of personal data to a country outside the European Economic Area
We may transfer any personal data we hold to a country outside the European Economic Area (“EEA”), provided that one of the following conditions applies:
- (a) The country to which the personal data are transferred ensures an adequate level of protection for your rights and freedoms.
- (b) You have given your consent. By submitting your information via this Site, you expressly consent to this data transfer. You may withdraw your consent at any time by writing to us by post or email at the address below.
- (c) The transfer is necessary for one of the reasons set out in the Act, including the performance of a contract between us and you, or to protect your vital interests.
- (d) The transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims.
- (e) The transfer is authorised by the relevant data protection authority where we have adduced adequate safeguards with respect to the protection of your privacy, your fundamental rights and freedoms, and the exercise of your rights.
Subject to the requirements above, personal data we hold may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. That staff maybe engaged in, among other things, the fulfilment of contracts with you, the processing of payment details and the provision of support services.
Most web browsers automatically accept cookies for your convenience. You can disable cookies by changing your browser settings. Please be aware that disabling cookies might change your website experience, including making it more difficult to access some pages and features currently on the website, or which might be on the site in the future.
To change your browser settlings to enable to disable cookies, identify your browser type and follow these instructions:
- (a) Internet Explorer 6.0 or 7.0
- Select the “Tools” gear on the browser window, and select “Internet Options”
- Select the “Privacy” tab
- Click the “Advanced” button
- Check the box “Override automatic cookie handling”
- Select “Block” or “Prompt” for first-party and third-party cookies as suit your preference
- (b) Mozilla Firefox
- Click on the toolbar and select “Options”
- Click on the “Privacy” tab
- Under the “History” section, select how Firefox remembers your history
- You can also remove individual cookies
- (c) Safari
- Choose “Safari” from the menu and select Preferences
- Click on “Security”
- Adjust the options available for cookies
Changes to this Policy
We reserve the right to change this Policy at any time. Where appropriate, we shall notify data subjects of those changes by email or post.